Terms and Conditions
General terms and conditions for the use of the Kontevia service. Last updated: July 2026.
1. Provider
Eucalypt 4 s.r.o.
Jičínská 226/17, Žižkov, 130 00 Praha 3
Czech Republic
Company ID (IČO): 22103741
VAT ID (DIČ): CZ22103741
Registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 410771
E-mail: hello@kontevia.com · Phone: +420 730 654 314
(the "Provider"). These terms govern the contractual relationship between the Provider and the customer (the "Customer") using the Kontevia service available at kontevia.com.
2. The service
Kontevia is a software service (SaaS) for automated processing of accounting documents: the Customer submits receipts and invoices (by photo, PDF or e-mail), and the service extracts the data, categorises it, applies the VAT rules of the relevant EU jurisdiction, prepares VAT summaries and e-invoicing outputs, and exports the results to connected accounting systems.
The service is provided remotely over the internet, as a subscription. No physical goods are delivered.
The service is an aid to bookkeeping, not tax or legal advice. Responsibility for the correctness and timely filing of tax returns and other statutory obligations remains with the Customer. The Customer is required to check the outputs before filing them.
3. Formation of the contract
The contract is formed when the Customer selects a plan, confirms the order and pays the first subscription payment. The Provider confirms activation by e-mail. The contract is concluded for an indefinite period and may be terminated as set out in Article 6.
The contract is concluded in English. The Provider archives the contract electronically; it is not accessible to third parties.
4. Prices and payment terms
- Current prices are published at kontevia.com/pricing. Prices are exclusive of VAT; VAT is added according to the Customer's country and VAT status. Businesses with a valid EU VAT ID are invoiced under the reverse-charge mechanism.
- The subscription is billed monthly, once per calendar month, in the amount of the selected plan. Annual payment is available at the price of ten months.
- Payment is made by payment card or bank transfer button. Card payments are processed by Comgate, a.s., a licensed payment institution; the Provider does not store card details.
- The subscription is a recurring payment: the amount is charged automatically once per calendar month until the Customer cancels. The Customer is informed of the amount and frequency before the first payment and may cancel at any time.
- Usage above the plan's monthly document allowance is charged at €0.20 per document, billed with the following subscription payment.
- A tax document (invoice) is issued electronically for every payment and sent to the Customer's e-mail.
5. Delivery terms
Access to the service is activated immediately after the payment is confirmed, typically within a few minutes, and no later than 24 hours. The Customer receives access details by e-mail. Because the service is delivered electronically, no shipping applies and no delivery charges are made.
If activation fails for reasons on the Provider's side, the Customer is entitled to a full refund of the payment concerned.
6. Duration and cancellation
Either party may terminate the contract at any time with effect at the end of the paid period. Cancellation is made from the Customer's account or by e-mail to hello@kontevia.com. No cancellation fee is charged. Upon termination, recurring payments stop and access ends at the end of the paid period.
Withdrawal, complaints and refunds are governed by the Refunds and cancellation policy.
7. Customer obligations
- To provide true and complete details and to keep access credentials confidential.
- Not to use the service unlawfully, and not to submit content to which they have no rights.
- To check the outputs of the service before using them for statutory filings.
8. Availability and liability
The Provider endeavours to keep the service continuously available, apart from planned maintenance and circumstances beyond its control. The Provider is liable for damage caused by a breach of its obligations up to the amount paid by the Customer in the twelve months preceding the event. The Provider is not liable for penalties arising from filings the Customer submitted without checking them.
9. Personal data
Processing of personal data is described in the Impressum and Privacy notice. The Provider acts as a processor for accounting data uploaded by the Customer and processes it solely to provide the service.
10. Final provisions
The relationship is governed by Czech law. Consumers retain the protection of the mandatory rules of the country of their habitual residence. A consumer may address an out-of-court dispute to the Czech Trade Inspection Authority (adr.coi.cz) or use the EU online dispute resolution platform.
The Provider may amend these terms; the Customer will be informed by e-mail at least 30 days in advance and may terminate the contract before the change takes effect.