Refunds and Cancellation

You can cancel at any time, with no fee and no notice period. Cancellation takes effect at the end of the period you have already paid for; until then the Service stays available. Once cancelled, no further recurring payments are taken.

Cancel from your account under subscription settings, or e-mail hello@kontevia.com from the address linked to your subscription. We confirm every cancellation in writing within one business day. Your data remains available for export for 90 days after the paid period ends.

If you are a consumer, you have the right to withdraw from the contract within 14 days of its conclusion without giving a reason. To do so, send an unambiguous statement to hello@kontevia.com or to the postal address of the Provider. You may use the model withdrawal form of the EU consumer rights directive, but you do not have to.

Where you have asked us to begin providing the Service before the withdrawal period expires, you owe a proportionate amount for what has been provided up to the moment of withdrawal, calculated from the plan price and the days of use. We refund the rest within 14 days of receiving your withdrawal.

Businesses, meaning customers acting in the course of their trade or profession, do not have a statutory right of withdrawal; the cancellation rules in Article 1 apply to them.

• Service not delivered: if activation fails for reasons on our side, or the Service is unavailable for a substantial part of the paid period, you are entitled to a refund of the corresponding part of the payment.
• Payment charged in error: a duplicate payment or a payment taken after cancellation is refunded in full.
• Termination by us: if we terminate the contract for reasons other than your breach, the unused part of a prepaid period is refunded.
• How we refund: refunds are sent back by the same means as the original payment; a card payment is refunded to the same card, unless we agree otherwise with you. We do not charge any fee for a refund.
• When: we settle refund requests within 14 days of receiving them. The money is usually back on your account within a few business days after that, depending on your bank.

Monthly plan fees for a period that has already started are not refunded on ordinary cancellation, except in the cases above. Documents above the plan allowance that were already processed are charged as stated in the price list.

If the Service does not work as described, write to hello@kontevia.com with a description of the problem, the affected document or invoice number and, ideally, a screenshot. We confirm receipt without undue delay, usually within one business day, and settle the complaint within 30 days at the latest. If we reject a complaint, we explain why in writing.

Because the Service processes accounting data, please report an incorrect extraction, categorisation or VAT treatment as a complaint before relying on it; the outputs are proposals that you check before filing (see Article 2 of the Terms). For a justified complaint we correct the error, and where a defect made the Service unusable for a period, we extend the subscription or refund the corresponding part.

Indicative response times: critical outage of the Service within a few hours on business days; extraction errors within one business day; billing questions within two business days; general questions within three business days.

If we cannot agree, a consumer may turn to the Czech Trade Inspection Authority (Ceska obchodni inspekce, https://adr.coi.cz), which is competent for out-of-court settlement of consumer disputes with the Provider. Consumers may also contact the alternative dispute resolution body or the European Consumer Centre of their own country.

Nothing in this policy limits the rights that a consumer has under the mandatory law of the country of their habitual residence.

Eucalypt 4 s.r.o., Jicinska 226/17, Zizkov, 130 00 Praha 3, Czech Republic. Company ID 22103741, VAT ID CZ22103741. E-mail hello@kontevia.com, phone +420 730 654 314, business days 9:00 to 17:00 CET.